At KERALVION, we are committed to providing exceptional quality and service. If your purchase does not meet expectations, our return process is designed to be straightforward, transparent, and fair.
Products must be unused, undamaged, and returned in their original packaging. Items showing signs of wear or alteration are not eligible for refund.
A valid order confirmation or receipt from keralvion.live is required to process any return or refund request.
Only eligible physical products purchased directly from our website qualify. Third-party purchases are not covered under this policy.
Returns must be initiated within 30 calendar days of delivery. Requests submitted after this period cannot be processed.
A Return Authorization number must be issued by our support team before shipping any item back to us.
All returned items undergo inspection upon receipt. Approved refunds are processed within 7–10 business days to the original payment method.
The following items are non-refundable:
To initiate a return, please contact our customer service team with your order number and reason for return. Once approved, you will receive detailed instructions for shipping your item back.